Shipping Policy

At Ground Reset, we want getting your order to be simple and stress-free. That’s why we offer FREE shipping on all orders.

Order Processing

Orders are typically processed within 1–3 business days. Once your order has been processed and shipped, you’ll receive a confirmation email with tracking information when available.

Please note that orders placed on weekends or holidays may begin processing on the next business day.

Estimated Delivery

Most orders arrive within approximately 8–16 business days after shipment.

Delivery times are estimates and may occasionally vary due to carrier delays, holidays, weather, customs, or other circumstances outside of our control.

Order Tracking

Once your order ships, tracking details will be sent to the email address provided at checkout.

Please allow a few days for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Information

Please double-check your shipping information before placing your order.

If you notice an incorrect or incomplete address, contact us as soon as possible. We’ll do our best to update it before your order is processed, but we cannot guarantee changes once an order has already shipped.

Ground Reset is not responsible for orders delivered incorrectly due to inaccurate information provided at checkout.

Delayed Orders

Occasional shipping delays can happen. If your tracking has not updated for an extended period or your order has not arrived within a reasonable time after the estimated delivery window, please contact our customer support team and we’ll be happy to help investigate.

Lost or Damaged Orders

If your order arrives damaged or appears to have been lost during shipping, please contact us with your order information so our team can review the situation and help make it right.

Questions About Your Order?

If you have any questions regarding shipping, tracking, or your order, please contact our customer support team.

We’re here to help.