Return & Refund Policy

At Ground Reset, we want you to feel confident trying our products. That's why every Ground Reset Grounding Mat is backed by our 120-Day Money-Back Guarantee and 1-Year Product Warranty.

120-Day Money-Back Guarantee

You have 120 days from the date your order is delivered to request a return.

We encourage you to actually use your Ground Reset Mat and give it a fair try. If you decide it isn't right for you within the 120-day period, you may request a return by contacting us at support@groundreset.com.

To be eligible for a return, the product must not have been excessively damaged, misused, altered, or used in a manner inconsistent with its intended purpose. Please return all original components and accessories included with your order.

Proof of purchase or your order number may be required.

To begin a return, contact us at support@groundreset.com before sending your product back.

Approved returns must be sent to:

[INSERT RETURN ADDRESS]

Items returned without first contacting us may not be accepted.

Return Shipping

For returns made under our 120-Day Money-Back Guarantee because you have changed your mind or decided the product isn't right for you, return shipping costs are the responsibility of the customer, unless otherwise required by applicable law.

If your product arrived damaged, defective, or incorrect, please contact us before returning it. Where applicable, Ground Reset will cover reasonable return shipping costs or provide another appropriate resolution.

We will provide return instructions after your request has been reviewed.

Damaged, Defective, or Incorrect Orders

Please inspect your order after it arrives.

If your product arrives damaged or defective, or if you receive the wrong item, contact us at support@groundreset.com as soon as possible.

Please include your order number and a description of the issue. We may also request photos or videos so we can evaluate the problem and provide an appropriate resolution.

1-Year Product Warranty

Every Ground Reset Grounding Mat includes a 1-year limited product warranty beginning on the date of delivery.

This warranty covers manufacturing defects and product faults that arise during normal and intended use.

The warranty does not cover damage resulting from:

• Misuse or improper use

• Accidents or physical damage

• Unauthorized alterations or modifications

• Improper care or storage

• Normal wear and tear

• Use outside the product's intended purpose

If you believe your product has developed a fault covered by the warranty, contact support@groundreset.com with your order number and a description of the issue.

Photos or videos may be requested to help us assess your claim.

If your warranty claim is approved, we will provide an appropriate repair, replacement, refund, or other resolution depending on the circumstances.

Our 1-year commercial warranty is provided in addition to any consumer rights or legal guarantees you may have under applicable law and does not limit those rights.

Exchanges

If you need a replacement or would like to exchange an item, please contact us at support@groundreset.com.

Depending on the circumstances, the fastest option may be to complete a return and place a separate order.

European Union Customers

If your order is shipped to a country within the European Union, you may have a legal right to withdraw from your online purchase within 14 days after receiving your goods, without providing a reason.

This statutory right is separate from our voluntary 120-Day Money-Back Guarantee.

Customers exercising their statutory right of withdrawal may be responsible for the direct cost of returning the goods where permitted by applicable law and where this was disclosed before purchase.

Nothing in this policy limits any statutory consumer rights, guarantees, or remedies provided under applicable European Union or national consumer-protection laws.

Refunds

Once we receive and inspect your approved return, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

We aim to process approved refunds within 10 business days, although your bank, credit card provider, or payment processor may require additional time for the funds to appear in your account.

Where applicable consumer law requires a refund to be provided sooner or under different conditions, those legal requirements will apply.

If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at support@groundreset.com.

Statutory Consumer Rights

This Return & Refund Policy provides additional benefits and does not exclude, restrict, or replace any rights you may have under applicable consumer-protection laws.

Questions

For questions regarding returns, refunds, damaged products, or warranty claims, contact us at:

support@groundreset.com